Hotel Major Companies
Crystal Family Room
Sapphire Family Room
What is different with tourist hotel?
It is prohibited to make meal, clothes washing, delivery of food in tourist hotel. But in Yeoksam Artnouveau Hotel, every room has kitchen system, kitchen gadgetry and tableware, washing machine, so it is available to make meal, wash laundry in every room. Also, 24 hours security system is ready all the time, front desk is working 24 hours and corresponding to customers to serve comfortableness during their staying. We will always do our best to present good experience to our customers staying in our hotel.
How many times room cleaning is made?
Room cleaning is made in everyday and exchanging linen(bed sheet, blanket cover, pillow cover) is made in every 2 days.
If additional person will stay, how must we do?
Standard for staying in every room is 2 persons in 1 room (maximum) excpet Crystal twin, Crystal family,Sapphire family. In Crystal family, Sapphire family, items(water, towel) is for 3 persons are already arranged in room but in case of Crystal twin, there is additional charge, KRW 11,000 for additional items(water, towel) when 3 persons will stay in Crystal twin room because 2 persons staying on standard and items is also arranged for 2 persons basically. If blanket set(pillow, blanket, mattress) is required,please acknowledge there is also additional charge, KRW 22,000 per 1 blanket package.
What time is breakfast and where can I take it?
We are providing breakfast service in restaurant "Sante". It is located on 3rd floor. Business time is from 07:00 to 09:15 on weekday, from 07:30 to 09:45 on weekend.
What kind of items can I borrow as free of charge?
Voltage transformer, coffee maker, safety box, iron, iron board, clotheshorse, power adapter, umbrella,tableware(service can not be available, ldepending on stocks status)
Which item is supplied as free of charge?
Body cleanser, combination shampoo with rinse, toothpaste, toothbrush, soap. Razor is not included(It is possible to buy at front desk).
What kind of details is included in room charge?
Room charge is including charge of electricity, water, gas, cleaning, TV license fee, laundry of linen, removing garbage, cost of colling & heating, parking lot charge for 1 vechicle. Telephone charge, fax, copy, dry cleaning require individual cost, seperating with room charge.
Is tax and service charge included in room charge?
10% tax only is added in every charge and service charge is free.
Is there any other facilities customer can use except room?
Customer can use restaurant "Sante", Gym, rooftop, free internet.
Is internet free? Is there business center?
Customer can use wifi internet as free in not only room but also every place in hotel building. There is no business center but is you need something to print or copy, you can ask it to front desk and they will help you.
Can I smoke in the hotel?
We do not allow smoking in room and inside of hotel building. Entire room including hotel building is non-smoking area. We have specific place to smoke in outside of hotel building, please acknowledge this point.
Do you run shuttle bus between hotel and airport?
We do not provide hotel shuttle bus service.
How can I go to airport from the hotel?
■ Incheon airport ■ (Hotel -> T1 -> T2) * The 1st passenger terminal (T1) (ASIANA AIRLINES, JEJUair, JINAIR, Tway, EASTARJETM AIR SEOUL, the other foreign airlines) * The 2nd passenger terminal (T2) (KOREAN AIR, DELTA, AIRFRANCE, KLM) - Airport limousine bus (KAL limousine) ● Bus number : 6703 ● Estimate time: 80 minutes ● Running interval: 30 minutes ~ 40 minutes ● Rate: KRW 16,000 ● Location of bus stop: At front of Yeoksam Artnouveau Hotel entrance - Taxi ● Estimate time: 80 minutes ● Rate: KRW 80,000 (public taxi), KRW 95,000 (advanced taxi, van) (Rate can be different, depending on traffic situation) ■ Kimpo airport ■ - Airport limousine bus ● Bus number : 6000 ● Estimate time: 50 minutes ● Running interval: 50 minutes ● Rate: KRW 7,000 ● Location of bus stop: Korea Technical center building - Taxi ● Estimate time: 40 minutes ~ 50 minutes ● Rate: KRW 45,000 (public taxi), KRW 60,000 (advanced taxi, van) (Rate can be different, depending on traffic situation)
How to get to hotel from airport?
■ Incheon airport ■ (T2 -> T1 -> Hotel) * The 1st passenger terminal (T1) * The 2nd passenger terminal (T2) - Airport limousine bus (KAL limousine) ● Bus number : 6703 ● Estimate time: 80 minutes ● Running interval: 30 minutes ~ 40 minutes ● Rate: KRW 16,000 ● Location of bus stop to get on: Gate No. 4A (T1), Gate No. 19 (T2) ● Bus stop name to get off: Yeoksam Artnouveau & Shilla Stay Yeoksam - Taxi ● Estimate time: 80 minutes ● Rate: KRW 80,000 (public taxi), KRW 95,000 (advanced taxi, van) (Rate can be different, depending on traffic situation) ■ Kimpo airport ■ - Airport limousine bus ● Bus number : 6000 ● Estimate time: 50 minutes ● Running interval: 50 minutes ● Rate: KRW 7,000 ● Location of bus stop to get on: Gate No. 6 (international line), Gate No. 4 (domestic line) ● Bus stop name to get off: Korea Technical center building - Taxi ● Estimate time: 40 minutes ~ 50 minutes ● Rate: KRW 45,000 (public taxi), KRW 60,000 (advanced taxi, van) (Rate can be different, depending on traffic situation)
What is check in time and check out time?
Check in time is 2:00 pm, check out time is 12:00 noon on weekday, after this check out time, extra charge will be added if customer want to extend check out time (KRW 10,000 per 1 hour). Check in time is 3:00 pm, check out time is 11:00 am on weekend, after this check out time, same regulation will be applied as the case of weekday.
Where is the nearest subway station from hotel?
The nearest subway from hotel is Yeoksam and Seolleung (line No. 2). If you get out from gate No. 5 in Seolleung station and atake a walk about 400 meters to the way you get out from the gate and turn right at the corner, you can see our hotel entrance (7 minutes). If you get out from gate No. 8 in Yeoksam station and tak a walk about 500 meters to the way you get out from gate and go through crossroad, you can see our hotel entrance on the left (10 minutes).
How far from hotel to Coex? How to get there?
Coex is located about 2.3 km distance from hotel, it takes about 10 minutes by taxi, 3 minutes by subway. Plkease get off at Samsung station, line No. 2
It it possible to check in early? It there additional charge?
The possibility for early check in depends on the status of room on customer's arrival time. Under the condirion room is ready at that time, if customer wants to check in before 9:00 am, 1 night charge will be added. On standard of check in time on weekday, from 9:00 am, KRW 10,000 per 1 hour will be culculated according to customer's arrival time as below. Before 09:00: 1 night charge 09:00: KRW 50,000 10:00: KRW 40,000 11:00: KRW 30,000 12:00: KRW 20,000 13:00: KRW 10,000 On standard of check out time on weekday, if customer wants late check out, KRW 10,000 per 1 hour will be added from original check out time as below. 13:00: KRW 10,000 14:00: KRW 20,000 Since 15:00: 1 night charge # In case of weekend, it can be impossible to check in early or check out late not to make problem in room cleaning after check out and room sale because room occupancy of reservation is almost full.
Is it possible to extend check out time?
Extension fo check out time can be applied according to room situation on the date, also extra charge will be added due to extension of check out time.
Do you have the age limit to stay in hotel individually?
Minor, less than 18-year-old can not stay in hotel without accompany of parents or legal protector
Do you have the connecting room?
No, we are sorry but we do not have connecting room. If you want to get room arrangement being close to your party, you need to ask it in advance when you make reservation. But it can be modifiable according to room situation, so, the request is not fixed up.
Is there penalty charge when customer check out earlier than origianl schedule?
Yes. If customer check out earlier than origianl check out date without any notice, 1 night charge will be added for the date. Regarding to modification and cancellation penalty, it can be different according to resrevation status.
How can I pay room charge?
It is possible to pay the charge by cash, credit card before check in or when customer check in
Is it possible to stay with pet in hotel?
Accompany with pet is strictly prohibited for customer's comfort, relax and sanitation. But we accept guide dog being registrated for handicapped person in exception.
Do you have hotel e-mail address?
Yes. Yeoksam Artnouveau Hotel always listen to customer's opinion and request. You can leave your comment on Customer's opinion menu in our website, www.hotelarv.com or you can get feedback from us if you leave message to email@example.com